We are seeking a General Manager to join our team!
THE POSITION:
Nepenthe Brewing Co. is looking for a full-time General Manager to oversee taproom operations and assist with day-to-day management duties. Ideal candidates will have strong leadership qualities, good communication skills, and enjoy working in an exciting and fast-paced environment.
Nepenthe Brewing Co. is an award-winning brewery, restaurant, and homebrew shop located in the Hampden neighborhood of Baltimore. We focus on experimental beers and creative pub food in a casual and communal atmosphere.
TAPROOM OPERATIONS
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Overseeing all aspects of taproom management, including front- and back-of-house, service, and employee supervision;
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Providing a high level of customer service, including handling customer complaints and issues as they arise;
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Scheduling to ensure the taproom is properly staffed at all times;
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Managing daily personnel for each shift, and maintaining set labor costs;
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Performing opening and closing procedures, including cash handling and securing the premise;
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Expediting food from the kitchen when necessary;
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Enforcing quality and safety controls;
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Maintaining a high standard of cleanliness in the taproom;
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Handling reservations and event coordination.
Leadership
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Creating a welcoming and professional environment for staff;
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Staying up-to-date on company offerings, services, policies, and events, and ensuring that the staff is as well;
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Maintaining a positive and professional demeanor at all times;
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Encouraging a fun and safe atmosphere for customers and employees.
Employee Development
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Hiring and training staff to promote excellent service, knowledge, and efficiency;
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Ensuring that taproom staff maintains a high standard of food and beer knowledge.
Event Management
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Assist in the planning and day-of coordination for all special events hosted at the taproom;
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Ensure there is adequate staffing for large events.
REQUIREMENTS
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At least one year of management-level experience in the bar/restaurant industry;
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Thorough knowledge and understanding of restaurant operations in both front- and back-of-house;
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Strong communication and interpersonal skills, conflict resolution skills, ability to assess customer and employee needs, and evaluate and ensure customer satisfaction;
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Strong computer skills and knowledge of restaurant POS operations. Should be able to work with Word, Excel, Google Sheets, etc.;
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Regular availability to work during peak hours, including nights and weekends;
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Ability to walk, stand, and occasionally lift and carry up to 50 lbs. in a fast-paced work environment;
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Must have a professional demeanor and a positive attitude;
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Must be able to provide references.
POSITION BENEFITS
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Paid time off
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Competitive salary based on experience
TO APPLY:
Please email a resume, cover letter, and references to jobs@nepenthebrewingco.com
WHO WE ARE
Nepenthe Brewing Co. is a brewery, restaurant, and homebrew retail shop all in one. Located in Hampden right off the Avenue, we’re focused on modern and experimental beers paired with creative pub food. Our taproom features a quick-service model where guests order at the bar with a mix of communal and intimate seating. Our bar program features a full-service bar with beer, wine, spirits and cocktails.
